Terms of Service

Effective Date: June 15, 2026

1. Acceptance of terms

By accessing or using the Mackenzie's Pharmacy website, mobile features, forms, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Services.

2. Use of the Services

The Services are provided for your convenience to learn about our pharmacy, request prescription refills, submit new patient information, request price quotes, and contact our staff. You agree to use the Services only for lawful purposes and in a manner consistent with all applicable laws and regulations.

You may not use the Services to transmit false, misleading, fraudulent, or unauthorized information, or to interfere with the operation of the website or its systems.

3. Medical and prescription services

Mackenzie's Pharmacy is a licensed pharmacy. All prescription medications require a valid prescription from a licensed prescriber. Submitting a refill request, transfer request, or new patient form through our website does not create a prescription or guarantee that a prescription will be filled. A pharmacist will review every request and contact you or your prescriber as needed.

The information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for personal medical advice.

4. Account and password security

Certain features of the Services may require you to create an account or sign in. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Patient portal and health information

Access to patient-specific information is governed by our Privacy Policy and HIPAA Notice. By using any authenticated patient features, you confirm that you are the patient or an authorized representative, and you agree to handle all health information in accordance with applicable privacy laws.

6. Intellectual property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Mackenzie's Pharmacy or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.

7. Limitation of liability

To the fullest extent permitted by law, Mackenzie's Pharmacy and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, even if advised of the possibility of such damages.

We do not guarantee that the Services will be uninterrupted, error-free, or secure, and we reserve the right to modify, suspend, or discontinue the Services at any time without notice.

8. Indemnification

You agree to indemnify and hold harmless Mackenzie's Pharmacy and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these terms, or your violation of any rights of another person or entity.

9. Links to third-party websites

The Services may contain links to third-party websites or services that are not owned or controlled by Mackenzie's Pharmacy. We are not responsible for the content, privacy practices, or terms of any third-party websites. Your use of third-party sites is at your own risk.

10. Governing law

These Terms of Service are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of these terms shall be resolved in the state or federal courts located in Seminole County, Florida.

11. Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised terms.

12. Contact us

If you have questions about these Terms of Service, please contact us: