Privacy Policy &
HIPAA Notice

Effective Date: June 15, 2026

1. Our commitment to your privacy

Mackenzie's Pharmacy respects your privacy and is committed to protecting the personal and health information you entrust to us. We follow all applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Florida Information Protection Act, and applicable pharmacy privacy regulations.

2. HIPAA Notice of Privacy Practices

Under HIPAA, we are required to maintain the privacy of your protected health information (PHI), to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of this Notice.

Protected Health Information (PHI) includes any information about your health, medical care, or payment for health services that can be used to identify you. This includes prescription records, insurance information, contact details, and any health-related information you provide to us.

3. How we use and disclose your information

We use and disclose your health information for treatment, payment, and healthcare operations, as permitted by HIPAA. Examples include:

• Filling your prescriptions and consulting with your prescriber
• Processing insurance claims and verifying coverage
• Coordinating care with your doctors, caregivers, or insurance plan
• Conducting quality assurance, training, and compliance activities
• Contacting you about prescription refills, ready notifications, or health-related reminders

We will not use or share your PHI for marketing purposes without your written authorization. We do not sell your personal information.

4. Your privacy rights

You have the following rights regarding your health information:

• Right to access — request a copy of your health records
• Right to amend — request corrections to your information
• Right to accounting — request a list of disclosures of your PHI
• Right to request restrictions — ask us to limit certain uses or disclosures
• Right to confidential communications — request alternative contact methods
• Right to file a complaint — contact us or the U.S. Department of Health and Human Services

To exercise any of these rights, please contact us using the information below.

5. Information collected on our website

When you use our website or forms, we may collect your name, phone number, email address, medication information, and any messages you send. This information is used only to respond to your request, provide pharmacy services, or contact you about your care. We use secure transmission and storage practices to protect this information.

We may use standard analytics tools to understand how visitors use our website. These tools do not identify you personally and do not access your health information.

6. How we protect your information

We maintain physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. Our pharmacy systems are access-controlled, encrypted where required, and audited regularly. Staff are trained on privacy and HIPAA compliance.

7. Cookies and tracking

Our website may use essential cookies to maintain functionality. We do not use cookies to track your health information or share data with advertisers.

8. Third-party services

We may use trusted third-party services for payment processing, insurance verification, delivery logistics, or website hosting. These providers are required to protect your information and are only permitted to use it for the services they provide to us.

9. Contact us

If you have questions about this privacy policy or your privacy rights, or if you wish to file a complaint, please contact us:

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.